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Frequently Asked Questions

Ordering & Products

What kinds of products do you make?

I create illustrated calendars, zines, prints, postcards, totes, and stationery inspired by Victorian landscapes, local folklore, regional colour palettes, and creative weekend adventures. All artwork begins as original hand-painted or hand-drawn pieces before becoming prints or products.

Can I see your products in person?

Yes! You can find Overproof Press items at selected markets and stockists throughout Victoria. Market dates are shared in the Newsletter and on Instagram.

Do you take custom orders or commissions?

At this stage I’m focusing on seasonal collections and small-batch releases, so I’m unable to take custom work. If this changes, I’ll announce it through the Newsletter.

Shipping & Delivery

Where do you ship?

I currently ship Australia-wide. International shipping may be added in future.

How long does shipping take?

Orders ship within 3–5 business days, unless otherwise stated (e.g., pre-orders or made-to-order items).

Delivery times depend on your location and the postal service.

How will my order be packaged?

Products are packed carefully using rigid mailers, padded envelopes, or reinforced boxes to keep your order safe in transit. Prints and calendars are protected with backing boards and sleeves.

Can I track my order?

Yes — all parcels include tracking. You’ll receive a tracking number once your order has shipped.

Refunds, Returns & Problems With Orders

What if my order arrives damaged?

I’m so sorry if this happens — I want you to be delighted with your purchase.
Please email me within 48 hours of delivery with:

• A photo of the damaged item
• A photo of the outer packaging
• Your order number

I’ll organise a replacement or refund depending on the nature of the damage.

What if my order is missing items or incorrect?

Please contact me as soon as possible with your order number and details. I’ll fix it quickly.

Can I return an item if I change my mind?

Because items are produced in small batches, change-of-mind returns aren’t available.
However, if you believe there is a quality issue or you’ve received the wrong item, please get in touch.

What counts as a valid reason for a refund or replacement?

Valid reasons include:
✔ The item arrives damaged
✔ The wrong item was sent
✔ The item was not as described due to a genuine error

Not valid reasons include:
✘ Change of mind
✘ Not liking colours, style, or design after receiving it
✘ Damage caused by misuse, accidents, or incorrect handling after delivery

How long do refunds take?

Once approved, refunds are processed within 3–5 business days.
Processing times may vary depending on your bank or payment provider.

Digital Products (Etsy & Website)

How do digital downloads work?

For digital files (Etsy or website orders), you’ll receive an instant download link after checkout. No physical item is shipped.

I can’t find my digital file — what do I do?

Check your email and spam folder for the download link. If you still can’t locate it, contact me with your order details and I’ll resend it.

Can I get a refund for a digital product?

Because digital files can’t be “returned,” all digital purchases are non-refundable unless there is a file error or technical problem.

Markets, Stockists & Wholesale

Do you wholesale?

Yes — selected products (including calendars, journals, prints, and zines) are available wholesale.
Wholesale purchases receive a 50% margin, while consignment partners receive 30%.
Please email for the current catalogue.

Can I find you at markets?

Yes! I attend a selection of markets around Melbourne and regional Victoria. Check Instagram and the Newsletter for dates.

Do you offer consignment agreements?

I do — suited for certain boutiques, galleries and visitor centres. Email for a chat to see if we’re a good fit.

Payments & Checkout

What payment methods do you accept?

Online purchases can be made via card or PayPal (Etsy, website).
In-person purchases at markets are processed through Square.

Do you offer discounts?

Not typically — items are priced to reflect the cost of small-batch creative production.
However, bundles, seasonal promotions, or limited offers may appear around major holidays.

Contact & Support

How do I contact you?

For order issues, stockist enquiries, or general questions:

I aim to respond within 2 business days.

What should I do before contacting support?

It’s helpful to include:

• Your order number
• Photos (if reporting damage or an issue)
• A brief description of the problem

This speeds everything up and ensures I can help you as efficiently as possible.